Cable Forum - View Single Post - NTL Not interested in long standing customers

scrotnig · 29-11-2004, 21:38

The Retentions departments do have certain leeway where a customer is unhappy enough to want to cancel. However with all the restructuring in Retentions at the moment things there will change on regular basis.

Orange work the same way...I had to tell them I was thinking of leaving, I suddenly got passed to retentions who offered me a great deal.

We may think it'd be wonderful for a company to offer new customer deals en masse to ALL its customers, but in the real world that is never likely to happen, (except in the cases of former state monopolies such as BT). Yes you'll get odd exceptions but what ntl do is NOT unusual in business and it should not be portrayed as if it is.

At least ntl and Orange often offer you these deals if you are thinking of leaving...Sky just tell you 'no way'.

29-11-2004, 21:38	#15
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: NTL Not interested in long standing customers The Retentions departments do have certain leeway where a customer is unhappy enough to want to cancel. However with all the restructuring in Retentions at the moment things there will change on regular basis. Orange work the same way...I had to tell them I was thinking of leaving, I suddenly got passed to retentions who offered me a great deal. We may think it'd be wonderful for a company to offer new customer deals en masse to ALL its customers, but in the real world that is never likely to happen, (except in the cases of former state monopolies such as BT). Yes you'll get odd exceptions but what ntl do is NOT unusual in business and it should not be portrayed as if it is. At least ntl and Orange often offer you these deals if you are thinking of leaving...Sky just tell you 'no way'.