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Stuart · 31-10-2010, 21:45

Personally, I think this is good. Last time I met up with our ex member Marge (who used to do tech support at NTL, then VM), she described to me how a large percentage of the calls she recieved were not for anything cable related at all, but actually faults with the PC attached to the broadband connection.

Obviously, if one of VM's broadband agents is spending time on the phone talking through diagnosing non-related faults on PCs, they are possibly keeping someone with actual cable related problems waiting.

31-10-2010, 21:45	#35
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: Digital Home Support from Virginmedia Personally, I think this is good. Last time I met up with our ex member Marge (who used to do tech support at NTL, then VM), she described to me how a large percentage of the calls she recieved were not for anything cable related at all, but actually faults with the PC attached to the broadband connection. Obviously, if one of VM's broadband agents is spending time on the phone talking through diagnosing non-related faults on PCs, they are possibly keeping someone with actual cable related problems waiting.