[mdancer]

Hi all - this the latest posted on Virgin Help and Support Forum -

We are continuing to investigate the intermittent issues with Audio/Video synchronisation.

We currently have the following 2 Problem tickets for the Audio/Video synchronisation issues.

1358349 - Sound Synchronisation with Dolby 5.1 surround sound systems (when HDMI and Optical cables are used) on SD and HD channels.

1399472 - Sound Synchronisation (intermittent) with HD Channels where there is a simple setup of STB and TV connected by HDMI.

If you have a separate surround sound system (amp) you should connect the STB directly to the TV with the HDMI cable to see if they are still experiencing the issue. The issue is intermittent and there are no further workarounds at this time.

If customers would like to help by providing specific examples we can pass them onto our engineering team to assist with their investigations.

We require the following information:

Channel
Programme
Intermittent or continuous throughout the programme
What setup i.e. STB connected via HDMI to TV or connected via separate surround sound system?
Box Type

Can I suggest that if members of this forum are experiencing these problems that they join the virgin forum to post their details.

Whist it is encouraging that there are two tickets open this, it does not seem they are making much headway with the problem, which has been around for some time.

mdancer