Cable Forum - View Single Post

Grimpy · 26-10-2010, 17:41

Got my new bill today and guess what? No discount on it, was supposed to be £68 (as promised) but it was £78.

Rang retentions back and spoke to someone who said no way could it of been dropped to £68 and the best he could do would be £75. Asked to speek to his manager and he refused.

I then rang back 10 mins later and spoke to someone else who got his manager to waive the £10 v+box monthly fee which ive been paying for more than 3 years to bring my price down lower than what a new customer would be paying.

I sent a email to Neil Burketts office and had a reply within a hour and a phonecall an hour after that confirming my new monthly price and apologising for the cockup.

26-10-2010, 17:41	#50
Grimpy Inactive Join Date: Jan 2006 Posts: 163	Re: No rewards old customers Got my new bill today and guess what? No discount on it, was supposed to be £68 (as promised) but it was £78. Rang retentions back and spoke to someone who said no way could it of been dropped to £68 and the best he could do would be £75. Asked to speek to his manager and he refused. I then rang back 10 mins later and spoke to someone else who got his manager to waive the £10 v+box monthly fee which ive been paying for more than 3 years to bring my price down lower than what a new customer would be paying. I sent a email to Neil Burketts office and had a reply within a hour and a phonecall an hour after that confirming my new monthly price and apologising for the cockup.