Quote:
Originally Posted by Gregsy
I upgraded from VIP20 to VIP50 when it first came out. Recently I asked to have my V Box replaced with a V HD Box and was charged £20 for quickstart delivery and £49 for V HD box set up cost.
Feeling a bit miffed.
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They tried that with me, but I kept bringing them back to the website which describes the package and that VM insist they will treat existing customers the same as new customers, eventually insisted on a manager, who immediately agreed and booked a date for an engineer to replace the box