Having been following a thread on another website recently (
http://forum.moneysavingexpert.com/c...num=1101168571) about how NTL are taking existing customers for granted and how to get a cheaper broadband service, I decided to call them this morning to see what I could get.
This is the transcript I posted on the above site, not very positive from NTL to say the least, so it was suggested I post on this forum to see if anyone had any other suggestions?
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"I spoke to the customer relations people this monring hoping to get the same upgrade, as I have been paying £24.99 for the 750K service for about 2 years.
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Their response was that the only way I could get the cheaper £12.99 new customer rate was to cancel my current contract and start a new one. When I suggested this was more of a pain for them than me, I suggested that there are other sevice providers who can offer a cheaper service (in a hope of getting her to reduce the price), she just said OK, there's nothing I can do thanks for being an NTL customer!!
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I said to her do yo really want to loose me as a customer (my monthly broadband and phone bill is about £80) and she replied with "thats upto you!!", staggering.
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Long and short is that I am not getting it any cheaper through NTL, need to start looking elsewhere.
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Anyone know any cheap ISP's?
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p.s. I did'nt want to cancel there and then and get the new service as she told me my phone number would change!!!, so might as well find a new ISP and phone company "
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