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jetset · 20-10-2010, 11:10

Well a quick update.....

On Friday I lost patience with VM and the toys went out of the pram !

I managed to get my call escalated beyond a team manager and spoke to the duty call centre manager who took onboard the issues raised back in my original post. He promised that he would call back on Monday and he did !

He passed the issue over to 1 of his tech support managers who promised an update in 24H and I got answers !

1 Froyo 2.2 and beyond.

The update is currently progressing through testing and WILL be rolled out asap - no date as yet but soon. I will let you know when I get the word its on its way !

Gingerbread which is the next version of android OS is scheduled for release to Manufactuers by Google in Q1 2011 so we can expect handset release in Q2.

There is a commitment to provide OS updates on going for at least contract life span.

2 Faulty handset replacement

VM have a pool of hansdsets that can be used to swap faulty units. In the event that at the time of a swap being required there are no exchange units VM will swap with a different handset of equal or high spec ( see 3 below) or as a last resort if no suitable unit is avaialable look favourably at releasing fron contract.

3 High Spec android Handsets

VM currently have no high spec android handsets in the range , This WILL change shortly.

VM realise that smartphones are the biggest growing sector of the market but a small part of the VM market. and historicaly high spec handsets have not been big movers for them.

They will have high spec handsets in the range as the market is moving away from low spec cheap fast moving handsets. No date but hinted that Galaxy may return to range and poss HTC desire HD.

J

20-10-2010, 11:10	#13
jetset Inactive Join Date: Mar 2010 Location: 32,000 Feet Services: XL TV XL Telephone XL BB- 30MG- superhub V+ Vm Mobi Now with added TiVo ! Posts: 24	Re: Samsung Galaxy S Well a quick update..... On Friday I lost patience with VM and the toys went out of the pram ! I managed to get my call escalated beyond a team manager and spoke to the duty call centre manager who took onboard the issues raised back in my original post. He promised that he would call back on Monday and he did ! He passed the issue over to 1 of his tech support managers who promised an update in 24H and I got answers ! 1 Froyo 2.2 and beyond. The update is currently progressing through testing and WILL be rolled out asap - no date as yet but soon. I will let you know when I get the word its on its way ! Gingerbread which is the next version of android OS is scheduled for release to Manufactuers by Google in Q1 2011 so we can expect handset release in Q2. There is a commitment to provide OS updates on going for at least contract life span. 2 Faulty handset replacement VM have a pool of hansdsets that can be used to swap faulty units. In the event that at the time of a swap being required there are no exchange units VM will swap with a different handset of equal or high spec ( see 3 below) or as a last resort if no suitable unit is avaialable look favourably at releasing fron contract. 3 High Spec android Handsets VM currently have no high spec android handsets in the range , This WILL change shortly. VM realise that smartphones are the biggest growing sector of the market but a small part of the VM market. and historicaly high spec handsets have not been big movers for them. They will have high spec handsets in the range as the market is moving away from low spec cheap fast moving handsets. No date but hinted that Galaxy may return to range and poss HTC desire HD. J