[Justin_H]

Dear All,

A computer and PoE hub is placed upstairs in a restaurant (in order to use a webcam as a security camera). Due to the current arrangement of the telephone line, the ADSL broadband modem is placed upstairs, directly above by one floor from the phone socket. The phone socket is used by the counter to take telephone orders. This telephone line is now being used to also gain broadband from BT. A standard telephone-socket-divider has been used to split the telephone and the broadband connection. A phone line is used for the broadband that extends all the way to the floor above where it is then attached to an ADSL filter which is connected to the modem.

Problem: if the divider is not used at the phone socket by the counter, the modem upstairs can connect to the Internet just fine. When using the telephone-docket-divider however, the telephone works fine by the modem cannot connect the the Internet. The flashing green light implies that it is trying to connected. I think the trouble is to do with the signal disruption of the line due to the divider, however I'm not sure.

Please could you let me know what you think the issue is and how to resolve it (or what steps I could take or where to look).

Thank you,
Justin_H