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DrXerox · 12-10-2010, 14:10

Hi All, could do with a bit of help. Do any Virgin Mobile staff help out on this forum?

I changed my mobile package to a £10 a month Blackberry deal last Thursday, 7th October. Was told that the new handset would be delivered next day (Friday) by UPS.
Nothing arrived so I rang VM to be told I had to wait for an email with confirmation of delivery. The email arrived with a delivery date/time of Saturday morning. (9th)

Its now Tuesday 12th and still nothing. I have called UPS with the tracking number to be told that they haven't even received the parcel from VM.
I have now called CS at least four times with 30min hold times and don't seem to be getting very far.
I could do with the new phone tomorrow (13th) as its a birthday present.

If anyone reading this could give me any help I would really appreciate it.

12-10-2010, 14:10	#1
DrXerox Inactive Join Date: Nov 2005 Posts: 46	New phone ordered but not delivered Hi All, could do with a bit of help. Do any Virgin Mobile staff help out on this forum? I changed my mobile package to a £10 a month Blackberry deal last Thursday, 7th October. Was told that the new handset would be delivered next day (Friday) by UPS. Nothing arrived so I rang VM to be told I had to wait for an email with confirmation of delivery. The email arrived with a delivery date/time of Saturday morning. (9th) Its now Tuesday 12th and still nothing. I have called UPS with the tracking number to be told that they haven't even received the parcel from VM. I have now called CS at least four times with 30min hold times and don't seem to be getting very far. I could do with the new phone tomorrow (13th) as its a birthday present. If anyone reading this could give me any help I would really appreciate it.