Quote:
Originally Posted by devilincarnate
Hi djmagnifique, when i worked for o2 this was never a problem (just a misunderstanding between the customer and customer services), what i mean by this is due to the cust writing the PAC code wrond and the advisor misuntersatnding the PAC code.
So can i ask a few questions about this:
1, Are TESCO actually filling out a pac request form and not a migration form? ( As they maybe filling out the wrong form )
2, Are you talking to the tech support at TESCO or is it cust services?( As i worked in cust services and some people did not know the correct form)
Cheers devilincarnate
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I've called Virgin back twice since getting the pac code, the first time was to check I had written it down correctly which I had done.
in answer to your questions.
1. As far as i'm aware Tesco are using the correct form as they ask me for the mobile number I want to keep. Both virgin and tesco have advised me that all mobile companies use the same website for generating and entering pac codes.
2. I'm talking to customer services by dialing 4455 from my mobile, this is the number stated on all the paperwork I got from Tesco when I received the sim card from tesco.
@Scrubbs, I would go to the shop but between me going to work, my wife going to work and having to look after the kids it's hard to find the time to get there.