Quote:
Originally Posted by pip08456
Got to agree. If not post a copy of the bill showing the 125% increase.
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here is the last part of contact I had with Virgin via email.
Sent: 29 July 2010 22:53
To: ****************
Subject: RE: ****Virgin media complaint***
Hello June
Many thanks, it was obviously done as the account was shut and therefore no charges should have been applied. It is still however unfortunate that after so many years that Virgin were not wanting to retain my custom. The billing system needs such a vast sorting as no one would accept what they did with 125% increase in charges. Due to this It is unlikely I will try or recommend Virgin again.
I still do not believe the person Neil passed this to resolve looked or understood the problems.
Many thanks
---------- Post added at 16:36 ---------- Previous post was at 16:19 ----------
I guess then that proves the doubters. As an employer you are likely to get a good service and more importantly resolve a problem should it arise. As i mention I had been with them many years, it is a real problem to get any problem resolved, luckily i never had to many, and until recent months the broadband wasnt bad, i used to get 3 - 8 mg in general, but recent months went below 1 and with the price increases or mess up that they didnt not resolve, despite being requested to do so by the Virgin Top Man.
I am sure both have good and bad experiences. But you have to agree an increase of that proportion or anywhere like that isnt acceptable.