Cable Forum - View Single Post

del14 · 08-10-2010, 10:44

Hello I have been a customer with Virgin for as many years as I could remember. Without notice they put it up a small amount one month the the following month up again over 125%, on query being raised several times i got told it is the managements instructions and every day they are taking calls of the same nature, resulting in customers cancelling. I was offered nothing to resolve the query, so after so many years and lots of effort on my behalf to remain with them, nothing was offerred from Virgin and with the over 125% increase, i then did cancel. I have since joined sky and have to say thankyou to Virgin as it was the best move ive done, all services are better and cheaper.

Thanks you should all look for change

Virgin have really lost the plot, my connection was being throttled and in any case never delivered the said 10 meg, an average of half that come then end would be a more than generous comment, even down as low as 1 meg at times (frequent). The TV pack wasnt good value, the box wasnt great, catchup was about the best offering. Have to say one important factor Both Virgin and Sky installations are extremely poor. I had to redo the sky install of cable. They must be paid on peace work because if i described it as thrown in, that would be to generous.

08-10-2010, 10:44	#1
del14 Inactive Join Date: Oct 2010 Posts: 6	Virgin Media TV Phone & Broadband Hello I have been a customer with Virgin for as many years as I could remember. Without notice they put it up a small amount one month the the following month up again over 125%, on query being raised several times i got told it is the managements instructions and every day they are taking calls of the same nature, resulting in customers cancelling. I was offered nothing to resolve the query, so after so many years and lots of effort on my behalf to remain with them, nothing was offerred from Virgin and with the over 125% increase, i then did cancel. I have since joined sky and have to say thankyou to Virgin as it was the best move ive done, all services are better and cheaper. Thanks you should all look for change Virgin have really lost the plot, my connection was being throttled and in any case never delivered the said 10 meg, an average of half that come then end would be a more than generous comment, even down as low as 1 meg at times (frequent). The TV pack wasnt good value, the box wasnt great, catchup was about the best offering. Have to say one important factor Both Virgin and Sky installations are extremely poor. I had to redo the sky install of cable. They must be paid on peace work because if i described it as thrown in, that would be to generous.