Easy answer to this is put it down to your own carelessness and sort it out of your own pocket. You broke it by... A, having it in your back pocket & B, sitting on it. Smartphones are not made to be sat on and blaming the dog to make a claim is fraudulent which is probably why we pay £7pm and not £5pm. Probably not the kind of response your after but hey ho.
My smartphone never goes in my back pocket, its looked after and in mint condition with heavy use at home and work.
---------- Post added at 14:45 ---------- Previous post was at 14:43 ----------
Quote:
Originally Posted by Barewolf
I have to have a rant about this…..
I signed up with 02 2 Months back and got a Dell Streak, great phone I admit, it's a cross between a small Ipad and a Mobile phone, wicked MP3 player.
My trouble was that I broke it accidently, so I took it back and they replaced the phone, they thought the phone just stopped working.
That very same day (5 weeks ago) I sat down and my Dell Streak was in my pocket, the screen under the glass broke. Obviously I was a little peed off to say the .
I took the phone back to 02 and told them the dog jumped up and it broke, the dog gets blamed for everything. They flat refused to replace the phone.
So having no where else to turn, I contacted Dell, and apparently they told me it would cost £180 to replace the display, and it would be easier just to buy a new phone. They don’t cover insurance for the screens apparently.
So I'm left with a brand new Dell Streak, and if I want to use it I have to shell out £180. I think it's outrageous.
If you're thinking of buying one, DON’T, they are good phones but the display is flawed, one slight knock and you've had it.
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How can you have a rant when you were stupid enough to break it lol, you either have insurance or you don't and if the latter its you're problem.