Quote:
Originally Posted by Kymmy
I agree that it's probably an old sim...
Just ring up and tell them that the old sim will not work with the newer phone as telling them it's locked will only send them on the network locked/PUK needed of their Q and A sheets..
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I tried that yesterday but it only made the girl a bit stroppy that I was telling her her job (and I did it very very politely - I work in the same environment remember). Unfortunately they will go down the route of unlock code first before trying a new SIM. This could go on for weeks. That's why I'd really appreciate someone from VM pulling the case for me....
I was in one of the other VM stores on Saturday and explained the problem. The chap immediately said ' new SIM needed'. I asked if he could give me a new SIM there and then and get customer services to swap the number over. 'No we can't do that' he replied. I was so frustrated I could have cried
I actually got the impression they were enjoying my frustration and my wife was livid!