Cable Forum - View Single Post - HTC Wildfire Network Locked

porkpie · 04-10-2010, 10:26

Hello

I posted this on VM's own forums yesterday but it doesn't look very busy there so I thought I would try this forum - here goes

I swapped from a Pay as You Go tariff which I've had for years to a new monthly tariff with a HTC Wildfire phone. This was Saturday 25th September. The next day I put my SIM in the phone and found the network was locked. I Googled this and found it is a known problem but I thought it could be sorted quickly - how wrong I was!

On Sunday 26th September I called Virgin Mobile and a chap called Andy told me he would email tech support and they would contact me within 3 days. They didn't. I emailed customer services via my account page last Thursday but still no response. I called again on Saturday 2nd Oct and a seemingly very helpful girl called Lauren said she could get me a code but as the system was currently down she promised to call me at 12 midday on Sunday with the code. She didn't. I called again and found that the job was only emailed through to the tech support on the Sunday morning so I have been well and truly strung along......now it can take another 5 working days for them to send me a code apparently! The girl I spoke to today said it would be escalated to a team leader but will it? Whay wasn't the call logged when I first called?

I also popped into one of the Virginmedia stores for help yesterday and was told to call Customer Support. They didn't want to know or help. I was very unimpressed with them.

I'm more frustrated that anything. Why didn't I just stick with my old phone I keep asking myself? I work in a helpdesk environment myself and there is NO WAY this kind of thing would be tolerated where I work. It just wouldn't happen.

If any Virgin Media employees read this and are willing and able to pick up the case and please get me an unlock code or whatever i need I will be most grateful. Please just PM me.

I really want to be able to use my new phone. It has been 8 days since I got it.....

Cheers for listening :-)

04-10-2010, 10:26	#1
porkpie Inactive Join Date: Jun 2008 Posts: 6	HTC Wildfire Network Locked - Please help! Hello I posted this on VM's own forums yesterday but it doesn't look very busy there so I thought I would try this forum - here goes I swapped from a Pay as You Go tariff which I've had for years to a new monthly tariff with a HTC Wildfire phone. This was Saturday 25th September. The next day I put my SIM in the phone and found the network was locked. I Googled this and found it is a known problem but I thought it could be sorted quickly - how wrong I was! On Sunday 26th September I called Virgin Mobile and a chap called Andy told me he would email tech support and they would contact me within 3 days. They didn't. I emailed customer services via my account page last Thursday but still no response. I called again on Saturday 2nd Oct and a seemingly very helpful girl called Lauren said she could get me a code but as the system was currently down she promised to call me at 12 midday on Sunday with the code. She didn't. I called again and found that the job was only emailed through to the tech support on the Sunday morning so I have been well and truly strung along......now it can take another 5 working days for them to send me a code apparently! The girl I spoke to today said it would be escalated to a team leader but will it? Whay wasn't the call logged when I first called? I also popped into one of the Virginmedia stores for help yesterday and was told to call Customer Support. They didn't want to know or help. I was very unimpressed with them. I'm more frustrated that anything. Why didn't I just stick with my old phone I keep asking myself? I work in a helpdesk environment myself and there is NO WAY this kind of thing would be tolerated where I work. It just wouldn't happen. If any Virgin Media employees read this and are willing and able to pick up the case and please get me an unlock code or whatever i need I will be most grateful. Please just PM me. I really want to be able to use my new phone. It has been 8 days since I got it..... Cheers for listening :-)