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Re: Dell Streak - Flaw
Keep on at them. I would probably have told the truth rather than some story about the dog but from reports on the web this seems to be a common issue.
Gather evidence of other people's stories and write to them stating that you expect them to repair this and that you want to see evidence of investigation.
Companies will fob you off as much as you can but you might as well keep bothering them (O2 and Dell) as you will eventually win.
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