Cable Forum - View Single Post

Digital Fanatic · 02-10-2010, 19:12

Ben B is correct, the error code will tell 2nd line what the issue is. If it's a SUI (single user issue) then it will go to IT to fix, if it's an area issue then our Outage Team will pick it up and escalate the issue, usually fixed in a few hours if it's the latter... 5 day SLA for SUI's, but usually sooner. HTH

P.s. I'd chase it up if it was an area issue, but I'm not in the office this weekend

02-10-2010, 19:12	#9
Digital Fanatic Inactive Join Date: Aug 2008 Location: Liverpool Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone Posts: 8,384	Re: On Demand search not working Ben B is correct, the error code will tell 2nd line what the issue is. If it's a SUI (single user issue) then it will go to IT to fix, if it's an area issue then our Outage Team will pick it up and escalate the issue, usually fixed in a few hours if it's the latter... 5 day SLA for SUI's, but usually sooner. HTH P.s. I'd chase it up if it was an area issue, but I'm not in the office this weekend