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Old 30-09-2010, 20:32   #1
Chad
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Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 5,137
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Will Virgin replace my V+Box?

I have a Cisco V Box HD which has been driving me mad recently.

I've changed shifts at my work and my main viewing time is now between 11:00pm - 5:00am. I'm having the following issues that are no longer bearable, and only seem to happen during this window of time. The box performs brilliant at all other times.

Problem 1: The EPG runs terribly slow
Problem 2: Channels changes are ridiculously slow
Problem 3: On demand content hardly ever works at the 1st or 2nd attempt
Problem 4: It takes ages to scroll through the recordings I've made
Problem 5: When watching a recorded programme if I try to fast forward past adverts the fast forward facility gets stuck and keeps on going until it decides to stop.
Problem 6: Reboot, reboot, reboot
Problem 7: EPG takes about 10 mins to update after reboot
Problem 8: Is it my imagination of does the box get louder at night?

Are these issues commonly associated with the Cisco box or would I have the same issues with the Samsung version?

I pay allot of money now that I'm on VIP50 but I'm getting zero viewing pleasure. Do I have the right to request a new box, free of charge, or am I stuck with this problem?

Any help or advice would be great as this is really making me
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