[Gus]

I take it you have to go through retentions to upgrade as an existing user ?

I've just been on the phone to the "upgrade option" on the phone menus saying I wanted to upgrade from VIP20 to VIP50.

Been told it would be £8 more for VIP50, plus an extra £7 for HD channels. I'm currently paying £94.50 ( ie £3 too much ), so my new monthly cost would be £109.50 rather than £97.50.

I asked to be put through to Retentions but they shut at 8pm.

She claimed she was not in Sales, so couldn't comment on the website prices, or any deals being done - the options on her screen were £8 and £7 as above.

Gus