Thread: Charged despite no connection
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Old 28-09-2010, 13:11   #12
RobboEdin
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Re: Charged despite no connection
Quote:
Originally Posted by foelock View Post
I still use my old phone company when I have too and they do not charge for calls that do not connect; the only problem with them is their network is very poor and sometimes it sound like you are talking to a dalek. This is the first company I have known to charge like this, I am waiting for a reply from ofcom, before I take it farther.
It is a common misconception that OFCOM will get involved in individual situations. They don't, you have to go via the appropriate ADR, having exhausted the supplier's own complaint process first.

http://consumers.ofcom.org.uk/tell-us/telecoms/

The ADR for Virgin Mobile is OTELO.

http://consumers.ofcom.org.uk/2009/12/adr-schemes/

http://www.otelo.org.uk/
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