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Old 28-09-2010, 09:01   #9
foelock
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Join Date: Sep 2010
Posts: 3
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Re: Charged despite no connection

Quote:
Originally Posted by ultimate View Post
I rang my daughter's Virgin mobile, I think she has switched it off, so I got the message "The number you dialled is not available" which is expected. Yesterday, after this message, it went on, "if you want to leave a free sms, you can........", I hung up and found I was charged 15p !!!! This is robbery.


---------- Post added at 08:55 ---------- Previous post was at 08:43 ----------

Quote:
Originally Posted by ultimate View Post
I rang my daughter's Virgin mobile, I think she has switched it off, so I got the message "The number you dialled is not available" which is expected. Yesterday, after this message, it went on, "if you want to leave a free sms, you can........", I hung up and found I was charged 15p !!!! This is robbery.


---------- Post added at 08:55 ---------- Previous post was at 08:55 ----------

I am very surprised at virgin for doing this con, I have run a test over the last two weeks and yes they charge for any call if it connects or not a minimum of minute if you are on a bundle or in my case 30p per call. I tried to call a friend 3 times but unable and found I was changed 90p and did not get to talk to her this is a carp service. you cannot change your bundle until your renew date so you end up paying extra at 30p a call and as you pay for un-answered calls this will soon add up, like my bill did to over £70 where my bill is normally only £30 per month, I’m not happy with what I have found so most likely will be changing again.

---------- Post added at 09:01 ---------- Previous post was at 08:55 ----------

Beware of virgin media new bundle offer, I have run a test over the last two weeks and they charge for any call if it connects or not a minimum of minute if you are on a bundle or in my case 30p per call. I tried to call a friend 3 times but unable and found I was changed 90p and did not get to talk to her this is a carp service. you cannot change your bundle until your renew date so you end up paying extra at 30p a call and as you pay for un-answered calls this will soon add up, like my bill did to over £70 where my bill is normally only £30 per month, I’m not happy with what I have found so most likely will be changing again.
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