[jb66]

61db is way too high, a tech should be sent with no hassle from call center. The meters do not measure upstream but that's the techs problem. I diagnose it by using my test stb and my test tv. I connect it from the cab and see what my upstream is, if its bad I contact networks, if its good i move on. I then test it at the end of the drop with my box and tv, if its bad replace the drop, if its good i move inside then house until I find the fault