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badhairday · 25-09-2010, 23:33

I have had that in the past and to a limited extent now. In the past it took the replacement of two boxes,new cable to the street box and lots of calls to VM. But it was all fixed within a week.
Now I get the occasional pixelation mostly from bbc iplayer.
I have to try to play it then stop it three times and then programme is played.

Firstly slide out the card at the back of the vm box and replace it, then reset machine.
If you still get this trouble then call 150 and ask for Ramesh.
I have always had great service from VM and I hope it continues through the tough times ahead.

25-09-2010, 23:33	#2
badhairday Inactive Join Date: Sep 2008 Location: London..init Services: Virgin Media Posts: 93	Re: Pixelated Picture, and other probs I have had that in the past and to a limited extent now. In the past it took the replacement of two boxes,new cable to the street box and lots of calls to VM. But it was all fixed within a week. Now I get the occasional pixelation mostly from bbc iplayer. I have to try to play it then stop it three times and then programme is played. Firstly slide out the card at the back of the vm box and replace it, then reset machine. If you still get this trouble then call 150 and ask for Ramesh. I have always had great service from VM and I hope it continues through the tough times ahead.