Upgraded to a Galaxy S in Early July
Happy with it except it sometimes black screens and hangs
Spoke to VM tech support who advised that all would be good once Android 2.2 was released in August.
Did offer me a desire via 28 day Customer service promise but then went on to say that VM had zero stock of desire ! So couldn't follow that route.
Fast forward to late August: VM advise in common with other android handsets Froyo 2.2 is delayed- expected early September - No issues happy to wait as handset is a good piece of kit.
September
No sign of 2.2 for Galaxy S
Galaxy S removed from website after just 9 weeks
Called Vm and spoke to South African call centre who advise that VM are no longer "Supporting" this handset (Withdrawn due to exceptionally high handset failure rate) and when asked about Android 2.2 upgrade, csa advises that 2.2 is no longer being tested and will not be rolled out and suggests I call Samsung UK. Called Samsung UK who advise as the software on the handset is network specific they cant provide a future upgrade path and refer me back to VM,
Monday of this week I call VM and speak to Uk Tech support, Very pleasant CSA confirms that the handset has been withdrawn and hints at the high failure rate, when prompted does check with handset testing and confirms that they are testing 2.2 and if it passes it will be released but as handset is now withdrawn roll out of this upgrade is not guaranteed if it fails testing.
When asked about future upgrades (Honeycomb due spring 2011) I’m advised that it is not likely that this will be rolled out as VM are no longer supplying this handset and she suggests that I root the phone (Invalidating any warranty !) and then can get Samsung to provide updates.
After much discussion the call is escalated to a team manager who agrees that the situation is not good and promises to check with various managers and to confirm the situation with 2.2 and future android updates.
Does confirm that VM hold a small pool of replacement handsets to enable faulty units to be swapped out but does agree when they have zero good stock available the only option would be to change handset and with some reluctance confirms the closest unit would be an HTC wildfire which he readily confirms is a lower spec handset. And VM have no plans for android high end handsets in the future.
Never receive the promised call back
Call again and routed to Jo, Burg who again advise no further support for the Galaxy.
Call Tech support UK who confirm that 2.2 is being tested and told to be patient and wait and see if it passes testing. and are unable to confirm on going upgrade support and advise me that it doesn’t matter what version of android system I have on the phone as it’s all the same really!!!!!! When I pointed out that there are now apps which will only run on 2.2 or above I was told there were tens of thousands of apps that would work and to browse the market!
I guess my biggest issue is I have a handset that is reasonably high spec that VM supplied for around 9 weeks now have withdrawn and are unable to update the operating system, to take advantage of apps that only use 2.2 os and above.
I could Root the handset and invalidate my guarantee but this is an expensive phone.
Samsung can’t assist as the update is network specific and VM won’t support the handset as it was only supplied for 9 weeks.
Kind of feel I have been supplied a lemon here by VM
