Quote:
Originally Posted by jb66
You could ask for a new box with hd and keep your old one sd, dunno if they would do a deal there, if I was the fault engineer I'd have Upsold you to save the installation fee
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OK, the £40 charge applies and they won't budge on that
I mentioned about this "Upsell", and the lady goes I was misinformed as the FAULT Tech cannot upsell, and even if he did, they would charge £40 for the additional box. Only if it is an INSTALL tech, could they add on another service...
Now will have to see whether the £40 charge stops us or not. But in any circumstances I can't order it they said as mum is the account holder, and as HD is a new 12 month contract, she has to order it!