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ultimate · 22-09-2010, 20:29

Virgin mobile staff rang me just now to say there had been a software error whereby the system had mistaken treated the "free sms message" is a connection to voice mail, he has refunded me the 15p and he assured me changes had been made to the system so that only connection to the voice mail will be recognised as such.

22-09-2010, 20:29	#7
ultimate cf.geek Join Date: Mar 2004 Location: Prestbury SK10 Services: 200Mb,TV FH V6 and Phone Posts: 714	Re: Charged despite no connection Virgin mobile staff rang me just now to say there had been a software error whereby the system had mistaken treated the "free sms message" is a connection to voice mail, he has refunded me the 15p and he assured me changes had been made to the system so that only connection to the voice mail will be recognised as such.