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Old 22-09-2010, 17:43   #5
dcclanuk
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Join Date: Jan 2006
Location: London, HA0
Age: 38
Posts: 1,031
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Re: Can I get a new Box?

Quote:
Originally Posted by Digital Fanatic View Post
If it's a PACE 4000 then it would have to have a fault, so make sure you tell Support all the issues you've had and you'll get a tech visit to replace. From what you are saying, it's not normal service and does require swapping out.

I finally called today, and said the channels take too long to change and sound is cutting now and then.

I called about 5pm or so, and he goes to me the earliest I can get a tech out is.................. TOMORROW between 8am-Midday

Quick! I just hope the tech turns up, coz he said I would be charged £10 if i was not at home..... do i get to charge £10 if he doesnt turn up? LOL let's hope it all goes smoothly
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