[Electric Warrior]

I've been a customer since the days of Nynex and Cable & Wireless. Earlier this year I upgraded from 20Mb BB to 50 Mb BB and was told that I would get a new Modem, a Router and a USB wireless thingy for use with a laptop or whatever.

I received the Modem and Router but have never received the USB wireless thingy. I've phoned up several times to try and get this sorted, and each time I'm passed from pillar to post, and promised that I would receive it in the post with 5 working days. Last time I phoned about this was about a month ago, and guess what? Still no USB wireless thingy!! How can these customer service personnel tell such blatant lies all the time.

Anyone here know who or what department I should contact to get this sorted please, as I'm getting a bit annoyed with the bull crap promises with no result forthcoming.

I've been a reasonably happy customer for may years now, but this particular situation is getting beyond a joke.

50Mb BB
V+ Box
M+ TV
Phone (Landline which I don't use))
Virgin Mobile