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Re: Virgin Media Customer relations (broadband and tv in particular)
Quote:
Originally Posted by boozer71
I have just spent the last hour on the phone to Virgin Media trying to get a fault with one of my Virgin Media V+ HD boxes sorted. They refused to acknowledge that there was any fault with their equipment only stating that they would send out an engineer to look at the problem. However we have had this looked at before and they tell us there is nothing wrong however after the engineer has left the problems reoccur. i have been passed about from person to person none of whom seem to have any idea of what i am talking about (the left hand doesn't know what the right is doing) and the fact they can barely understand the English language just adds to my frustration. i am now seriously considering switching to Sky. Has anyone else experienced any of these problems or found that switching to Sky has proven to be a better service?
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Would it be better if you told us what problems you are having with your V+ box
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