Thread: Do I need to ring virgin
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Old 18-09-2010, 15:20   #2
Big Red
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Re: Do I need to ring virgin
Quote:
Originally Posted by pgchimp View Post
Hi
I renewed my contract with virgin last December and as a teaser they offered my free 24/7 calls and free basic TV

As I have full sky tv i opted for the tv to be installed in the lads room, however he left home just before the cards were renewed this year and when Virgin sent the card out I did not bother inserting it into the unit.

Well like a bad penny he;s back and I'm looking to get it up and running again, at first it said the card was invalid and the box did not operate properly with funny PR codes

Now after a period of time i can get the box to operate properly but i dont get all the channels. Am I right in assuming that even though I get free TV I should be receiving all 65 channels in the M+ package or will it be minus a few as I am receiving them for free

Just need to know before ringing virgin as i dont want to look silly asking for something i am not entitled to

I forgot to add when i found settings in the menu it says

CARD NUMBER.........NONE PRESENT
CARD STATUS.........REMOVED

This is despite the card being in the decoder even having removed and cleaned the chip

many thanks
Are they the new Smart Cards see http://shop.virginmedia.com/help/you...l?buspart=TV_4

If you have a contract with VM then you should have access to all channels within your package.

If the box has not had a valid card inserted or active for some time, VM may deactivate the box - I suggest calling 151.
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