Quote:
Originally Posted by jimmyp
Hi ive been working in my house and also had a holiday lol and have left my samsung v+box switched off,today i have switched it back on and in the EM it says card status = expired ive rang customer services and they have said they will send an engineer,my question to the experts is can they not just send a hit to the card again or not thanks for looking
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Every agent has to follow the same diagnostic flow on tv calls and if what we call a hit fails then the flow will have then told them to book an engineer as that will be the quickest fix for the issue.
