Thanks for the replys & Info guys
Managed to get through to whatever distant land the sales team are in & went through it all again to check, only to be told I would only get 1 V+HD box & NO further box as we already had 2. WTF???
Yes I have 2 Scientific Atlanta 4200 I think but the VIP clearly states "V+ HD Box, plus an extra V HD box"
Neven got as far as the phone issues
Is there a number I can call in the UK to speak to someone who doesn't need a script & elocution lessons?