Quote:
Originally Posted by Dilligaf-1701
Not 12 hours, but when I was with ntl (as it was) I would regularly be on hold for 45mins to an hour before I spoke to anyone.
|
ah, the bad old days when NTL used to feature on Watchdog every time they did a piece about call centres.
I really don't know what NTL management thought it was doing. Surely they never really thought their infamous, massive on-hold times were acceptable?