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Firmsky · 13-09-2010, 15:14

Ben,

Up to two weeks agon these were the services I received....

XL Home Phone
XXL Broadband
XL TV with Sky Movies & Sports collection.
1 V+ box downstairs, 2nd V+ Box Upstairs (This 2nd box was installed by the CEO office following awful 50MB issues and replaced a standard STB)

I came across your post stating VIP 50 customers should get Sky HD Premium channels included for £96.50 a month.

So I thought well I have all of those services so surely I should be getting the premium HD channels! So I rang 150 and asked what I currently pay a month and was told £98!! I told them about the VIP 50 package which they had no idea about but after checking said I should be getting the Sky Premium HD channels and for £96.50 a month.

The Premium channels were added and all was good until I received my new contract in the post and the total cost was £107!! Gone up £9.

So I rang 150 again who informed me there was an IT issue as I had a 2nd V+ box this was confusing the system, she said the man who input the order realised it as he had emailed IT and she would send another email to chase it up.

So I've waited a week and rang CS 150 today, to be told..... yes you guessed my package is £107 a month and this is due to a 2nd V+ box. The lady on the phone (Hayley) told me this is the correct price and due to my 2nd V+ box the price is correct!

rant over

Is this right Ben? Surely I shouldn't be paying £10.50 more just for the mediocre record function!!

Thanks for taking the time to read.

13-09-2010, 15:14	#658
Firmsky Inactive Join Date: Sep 2010 Location: Ipswich Services: Ultimate ooomph Posts: 402	Re: VIP/VIP+ New and Improved VIP Package Ben, Up to two weeks agon these were the services I received.... XL Home Phone XXL Broadband XL TV with Sky Movies & Sports collection. 1 V+ box downstairs, 2nd V+ Box Upstairs (This 2nd box was installed by the CEO office following awful 50MB issues and replaced a standard STB) I came across your post stating VIP 50 customers should get Sky HD Premium channels included for £96.50 a month. So I thought well I have all of those services so surely I should be getting the premium HD channels! So I rang 150 and asked what I currently pay a month and was told £98!! I told them about the VIP 50 package which they had no idea about but after checking said I should be getting the Sky Premium HD channels and for £96.50 a month. The Premium channels were added and all was good until I received my new contract in the post and the total cost was £107!! Gone up £9. So I rang 150 again who informed me there was an IT issue as I had a 2nd V+ box this was confusing the system, she said the man who input the order realised it as he had emailed IT and she would send another email to chase it up. So I've waited a week and rang CS 150 today, to be told..... yes you guessed my package is £107 a month and this is due to a 2nd V+ box. The lady on the phone (Hayley) told me this is the correct price and due to my 2nd V+ box the price is correct! rant over Is this right Ben? Surely I shouldn't be paying £10.50 more just for the mediocre record function!! Thanks for taking the time to read.