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Old 08-09-2010, 10:05   #637
daveybm
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Join Date: Mar 2007
Services: Ultimate Oomph
Posts: 95
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Re: VIP/VIP+ New and Improved VIP Package

I thought the £20 one off fee offer ended at the end of August. Re the V HD box I got mine for no charge at the begining of May I posted this at the time:-

Had a tech out this a.m. to resolve a problem with my Samsung V Box (am on VIP package so also have V+ box),box change required,whilst the guy was doing the box swap I asked him about V HD boxes and prices, he made a phone call and said cost to change my V Box is £49, no extra cost per month plus £35 install but if I wanted it doing now the install cost would be waived, so box was swapped for a V HD box there and then and I will be billed on my next bill £49 only, due to the confusion surrounding this I await my next bill with bated breath ( it took me 3 hours on the phone to sort my billing out when I originally went on the VIP Package when it first came out a couple of years ago).
The new V HD box works great by the way.

I was never charged anything for the box as I think at the time broken boxes were being swapped for V HD boxes for free.
I also had an email in May offering me the 50Mb broadband for £55 installation and activation fee

Dave
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