Cable Forum - View Single Post - A few thruths about Virgin media engineers (Kelly Communication ones!)

Dave_ · 07-09-2010, 22:02

I believe BT now have an fairly aggressive discipline procedure now from what ive heard through the union etc. I couldnt possibly comment on sky but it wouldnt suprise me.

I understand that its a competitive market and VM have to do all they can to maximise profit but a bit of customer care and some form of staff morale would be nice.

07-09-2010, 22:02	#95
Dave_ Inactive Join Date: May 2010 Posts: 36	Re: A few thruths about Virgin media engineers (Kelly Communication ones!) I believe BT now have an fairly aggressive discipline procedure now from what ive heard through the union etc. I couldnt possibly comment on sky but it wouldnt suprise me. I understand that its a competitive market and VM have to do all they can to maximise profit but a bit of customer care and some form of staff morale would be nice.