Originally Posted by daveybm
Good grief! what a palaver trying to upgrade from VIP20 to VIP50, it goes like this:-
CS lady, yes it will be £96.50 a month plus a one off £40 fee for installation and you'll get it on both your V+ box and your VHD box.
Me , OK thats fine,
CS lady, I'll pass you through to one of my colleagues,
Offshore call centre (John), yes we can do that for a one off fee of £110,
Me, I've just been told that it's £40,
Offshore call centre (John), Hold on for a minute, Yes we can do that for £60,
Me, But I've been told it's £40,
Offshore call centre (John), Sorry that's the best I can do, I'll pass you to retentions if you like,
Me, Ok,
Retentions (Sally) It's £96.50 a month plus a one off £40 fee and it's on one box only,
Me, That's fine book me in.
Three different people three different tales, it's about time VM got there pricing structure sorted out and made it clear and transparent, it's no wonder everyone gives you a different tale. Back in 2007 when we upgraded to the VIP package it took 5 phone calls and three months before I got a correct bill, things don't seem to have improved much since then.
Roll on 17-Sept when it gets installed.
Dave
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