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fugu · 05-09-2010, 11:58

Im in southsea, since last night my connection had been dropping and unable to load webpages. Called tech support last night and offshore told me that after rebooting my modem it was my browser setting causing the problem, despite me telling him it is the same with opera, firefox and ie and on 2 pc's. He gave me a number for virgin digital support, which at the time I believed was a new tech support that might actually help, but no, its a paid for service for those who need help turning their computer off and on....felt fobbed off and annoyed.
As the problem continued this morning I called again and got connected to onshore support, who quickly looked on his system, saw there was a network fault and told me that it had been passed on to the engineers (something about fluctuating levels on the UBR). All without turning my modem off and on.

05-09-2010, 11:58	#13
fugu Inactive Join Date: Jun 2008 Posts: 38	Re: Modem keeps dropping Havant Im in southsea, since last night my connection had been dropping and unable to load webpages. Called tech support last night and offshore told me that after rebooting my modem it was my browser setting causing the problem, despite me telling him it is the same with opera, firefox and ie and on 2 pc's. He gave me a number for virgin digital support, which at the time I believed was a new tech support that might actually help, but no, its a paid for service for those who need help turning their computer off and on....felt fobbed off and annoyed. As the problem continued this morning I called again and got connected to onshore support, who quickly looked on his system, saw there was a network fault and told me that it had been passed on to the engineers (something about fluctuating levels on the UBR). All without turning my modem off and on.