Well I know where Havant and Waterlooville are as I am only down the road in North Fareham and am having difficulties of the type before I managed to get the old Ambit (silver case) changed. My PingPlotter trace through the VM nodes looked like this yesterday:
It is no better today working at dial-up speed most of the time or stopped.
I tried calling technical for the first time since then and now got nowhere after three lists of menu options I got a voice (male) telling me that an engineer was fixing a problem somewhere in the South London area and then another voice (female) with (from memory) 'You are experiencing a problem in postal area ..silence DONG silence another DONG and then all the signs of a dead line. I tried twice and then gave up.
Paint dries in less time than it took to post this.