[Sephiroth]

You are getting T3 tomeouts which is an indocation that your modem is struggling to communicate with the other end. This is usually down to issues in the upstream and is characterised by high upstream power levels.

I'd guess that there was noise ingress to the upstream channel somewhere which tech support could check at their end.

You might want to register on the VM we bsite forum and post your levels there. tech support would look at your circuit and advise how it's to be dealt with.

You can call it in by telephone as Masque has advised. if you're lucky and get a good tech, they might check the circuit for you before (or instead of) offering an engineer to come to your home. Above all I'd say it is important for the tech to check your circuit before deciding whether or not to send an engineer; we don't want that visit to be pointless.