Quote:
Originally Posted by BenMcr
As you are upgrading you would also get a V HD box with HD activated for free to replace your standard SD additional box
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Quote:
Originally Posted by blackthorn
Is that new in the last week cause I upgraded to vip 50 from vip 20 and was told I would have to pay for a hd box to replace the sd one and pay £49 for activation ? I only upgraded 3 weeks ago
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Quote:
Originally Posted by BenMcr
It's been true since the 2nd of August, unfortunately due to computer glitch the system is still trying to charge for the additional HD activation. All agents and managers should be aware that it shouldn't be charged, and it should have been briefed out again this week
When did you order the upgrade?
If it was after the 2nd I would phone back and get them to sort it out. Get them to read 'Maestro News' If you got the V HD box installed but charged for activation they should refund it. If you didn't get it installed because of the charge they should arrange for it to be installed. If you don't get anywhere with the first person you speak to, ask for the call to be escalated and keep going until it's resolved
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I was told exactly the same thing: an extra £49 for the SD box upstairs to be upgraded to a VHD so I told them to forget it.
My 50Mb is due to be installed on Tuesday so it looks like I'll be giving them a ring tomorrow, or am I best waiting until Monday?
Thanks for the heads up Ben.
