Cable Forum - View Single Post

BenMcr · 27-08-2010, 20:26

It's been true since the 2nd of August, unfortunately due to computer glitch the system is still trying to charge for the additional HD activation. All agents and managers should be aware that it shouldn't be charged, and it should have been briefed out again this week

When did you order the upgrade?

If it was after the 2nd I would phone back and get them to sort it out. Get them to read 'Maestro News' If you got the V HD box installed but charged for activation they should refund it. If you didn't get it installed because of the charge they should arrange for it to be installed. If you don't get anywhere with the first person you speak to, ask for the call to be escalated and keep going until it's resolved

27-08-2010, 20:26	#607
BenMcr Inactive Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: VIP/VIP+ New and Improved VIP Package It's been true since the 2nd of August, unfortunately due to computer glitch the system is still trying to charge for the additional HD activation. All agents and managers should be aware that it shouldn't be charged, and it should have been briefed out again this week When did you order the upgrade? If it was after the 2nd I would phone back and get them to sort it out. Get them to read 'Maestro News' If you got the V HD box installed but charged for activation they should refund it. If you didn't get it installed because of the charge they should arrange for it to be installed. If you don't get anywhere with the first person you speak to, ask for the call to be escalated and keep going until it's resolved