[Peter_]

Originally Posted by foreverwar

kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).

I did this two weeks ago, and got a £7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about £5 cheaper for comparison purposes).

It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.

He and got a nice new shiny router as well.