Quote:
Originally Posted by Deathmaker
Can someone clarify something for me please?
I was on the VIP20 up to last week when I upgraded to VIP50, now, as far as I'm aware, the only thing VM need to do is send a hit to my V+ box to add the Premium HD channels & have an Engineer swap out the old NTL250 modem for a shiny, new, 50Mb capable one (he's booked for the 31st).
Now here's the question: should I have received the Premium HD channels within 24 hours of phoning to upgrade (as the E-mail from VM stated) or will I get them only after the 50Mb BB is up and running?
Three calls to CS and a couple of request for help on Twitter (yes, I even sullied my soul and made an account on a "Social Networking" site *spits) have amounted to nothing but false promises & ignorance.
Any help/advice would be appreciated.
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I got the same message and was all excited but it turns out your account will sit on hold until the new modem is installed as it says above. That said, as soon as my new modem was activated, I had the HD channels