Quote:
Originally Posted by virginmediacust
[/COLOR]Thanks Kwikbreaks for info about Virginboards. Very interesting. 
Although the problem was reported there as well as my report here, no VM staff replied to either post, so I'm not sure information posted on either board would be read by VM staff quickly.
Incidentally, reporting the technical fault to VirginMedia by telephone was problematic (to say the least) - I just kept getting transferred to a call centre in India who had little expertise in the internet (or English comprehension for that matter). If anyone out there knows of an efficient way to report VirginMedia network problems in future, I'd be grateful to hear it.  |
The turn around for an answer on their board is 48hrs min. If another user replys to your post you are sent to the back of the queue, good thinking that!
The VM staff who drop in here do so in their own time so would depend on their work commitments (shifts etc.) so we can't, or shouldn't, complain about that.
Anything other than a problem with your line is a defo "no go" with India.
Perhaps Masque or BenMcr will be on later and advise you where to go with network problems.
At least you're sorted for now.