Right, thanks for that. I just wish they would have said that from the beginning and not led me to believe I'd get it within 24 hours, then there's the misleading email that turned up within half an hour of the upgrade request saying:
Quote:
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Thanks for asking us to add premium TV channels to your Virgin Media account. The great news is, Virgin Media Entertainment have approved your order. If you are an existing TV customer your new channels will be ready to watch within the next 24hrs.
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Oh well, now I know not to bother wasting my time with CS any further.