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Deathmaker · 23-08-2010, 18:55

Can someone clarify something for me please?

I was on the VIP20 up to last week when I upgraded to VIP50, now, as far as I'm aware, the only thing VM need to do is send a hit to my V+ box to add the Premium HD channels & have an Engineer swap out the old NTL250 modem for a shiny, new, 50Mb capable one (he's booked for the 31st).

Now here's the question: should I have received the Premium HD channels within 24 hours of phoning to upgrade (as the E-mail from VM stated) or will I get them only after the 50Mb BB is up and running?

Three calls to CS and a couple of request for help on Twitter (yes, I even sullied my soul and made an account on a "Social Networking" site *spits) have amounted to nothing but false promises & ignorance.

Any help/advice would be appreciated.

23-08-2010, 18:55	#572
Deathmaker Inactive Join Date: Feb 2005 Location: Manchester Age: 55 Posts: 121	Re: VIP/VIP+ New and Improved VIP Package Can someone clarify something for me please? I was on the VIP20 up to last week when I upgraded to VIP50, now, as far as I'm aware, the only thing VM need to do is send a hit to my V+ box to add the Premium HD channels & have an Engineer swap out the old NTL250 modem for a shiny, new, 50Mb capable one (he's booked for the 31st). Now here's the question: should I have received the Premium HD channels within 24 hours of phoning to upgrade (as the E-mail from VM stated) or will I get them only after the 50Mb BB is up and running? Three calls to CS and a couple of request for help on Twitter (yes, I even sullied my soul and made an account on a "Social Networking" site *spits) have amounted to nothing but false promises & ignorance. Any help/advice would be appreciated.