Re: GPRS call costs.
Is it possible she has used over the fair use amount on a day? (25mb?)
Sometimes web pages can run into several megabytes per page view. Also some apps can be a few meg too. Also if she has background data and auto sync enabled that can use a bit too.
I'd call up CS and see if they can't give you a more detailed breakdown. Seems crazy if they can't.
Also download 3G Watchdog from Android Market which would help her/you keep track of usage.
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