Thread: Frequent Lag Spikes/Disconnects - Please Help!
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Old 19-08-2010, 09:14   #2
pabscars
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Join Date: Oct 2008
Location: warrington
Age: 54
Services: TiVo, 75 Smeg Broadband
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Re: Frequent Lag Spikes/Disconnects - Please Help!
Your downstream power level looks way too high, and your modem logs show T3 and T4 time outs (T4's from what I can gather mean a serious issue on the network somewhere) which will explain your loss of service so I would suggest a call to tech support is in order, as an engineer will be required to get your levels in range.

When you call mention your downstream power level is too high, and they should book an engineer who will need to come and tweak your levels at the green cab up the road.

I would also call at 08:00am to ensure a UK support agent. But if you get no joy try the "thinking of leaving us" option and tell them if its not sorted you will leave. A bit drastic I know but sometimes you have to play hard ball to get problems sorted.
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