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neoapple · 18-08-2010, 19:37

This is an ongoing issue now and it's one that I really want sorted. Every time I phone up Virgin it's like sorry sir we can't find an issue here etc. Been going on for a few months now.

But yet every so often my internet just freezes, literally! Sometimes the cable modem just locks up and wont respond to it's 192.168.100.1 address, yet the router I have Netgear WRT54GL Running Tomato works fine.

The only way I found to get the internet back is to reset the VM Cable Modem, either by power cycle it or through the restore default settings if it aint locked it's self up.

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 52
Downstream Frequency : 306750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 4.0 dBmV
Downstream SNR : 39.8 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 42800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 53.0 dBmV
Upstream Mini-Slot Size : 2

Boot Code Version : 3.1.6d
Software Version : 2.94.1015
Hardware Version : 1.19

It's one of those NTL 250 Modems and I currently have the 20mb service

Before anyone asks, it's NOT my router as I have tried it with and without the router, even linked it upto a Cisco router.
I have cable tested all my network cables, even tried running STP cable from router to cable modem in case it was some strange interference.
I have checked all cables going from the cable modem, they appear to be screwed in tightly. Even resorted to using factory made Patch cable in case my hand made cables where the cause.
Incase anyone asks it's not a PC issue as I have tried and tested other PC's and they all can't access the internet when it goes.

My location is Bromley.

18-08-2010, 19:37	#1
neoapple Inactive Join Date: Oct 2005 Services: 10MB BB, Family Pack TV Posts: 269	Random Net Dropouts This is an ongoing issue now and it's one that I really want sorted. Every time I phone up Virgin it's like sorry sir we can't find an issue here etc. Been going on for a few months now. But yet every so often my internet just freezes, literally! Sometimes the cable modem just locks up and wont respond to it's 192.168.100.1 address, yet the router I have Netgear WRT54GL Running Tomato works fine. The only way I found to get the internet back is to reset the VM Cable Modem, either by power cycle it or through the restore default settings if it aint locked it's self up. Cable Modem Downstream Downstream Lock : Locked Downstream Channel Id : 52 Downstream Frequency : 306750000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 6952 Ksym/sec Downstream Interleave Depth : taps12Increment17 Downstream Receive Power Level : 4.0 dBmV Downstream SNR : 39.8 dB Cable Modem Upstream Upstream Lock : Locked Upstream Channel ID : 3 Upstream Frequency : 42800000 Hz Upstream Modulation : QAM16 Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 53.0 dBmV Upstream Mini-Slot Size : 2 Boot Code Version : 3.1.6d Software Version : 2.94.1015 Hardware Version : 1.19 It's one of those NTL 250 Modems and I currently have the 20mb service Before anyone asks, it's NOT my router as I have tried it with and without the router, even linked it upto a Cisco router. I have cable tested all my network cables, even tried running STP cable from router to cable modem in case it was some strange interference. I have checked all cables going from the cable modem, they appear to be screwed in tightly. Even resorted to using factory made Patch cable in case my hand made cables where the cause. Incase anyone asks it's not a PC issue as I have tried and tested other PC's and they all can't access the internet when it goes. My location is Bromley.